Privacy Policy

Please Read The Following Carefully Before Using This Website


  • This page sets out our approach to your information and cookies.
  • We also have general rules about our website (see below) and rules relating to how our website is to be used (also below).
  • We take your privacy very seriously indeed. If you don't want us to contact you for promotional purposes, we won't (we will, of course, communicate with you in connection with any order which you have placed, including order confirmation e-mails). We will never sell your information.
  • We collect information to allow you to place orders with us and to improve your experience using our website.
  • You can always find out what information we hold about you.
  • We have tried to make this page as clear as possible, but we don't always get it right first time. If you have any questions, please get in touch.


This policy explains how we process personal data. Please read it carefully. By visiting (our website) you are accepting and consenting to the terms of this policy.

We are committed to protecting your privacy. We will only use the information that we collect about you in accordance with the UK Data Protection Act 1998. For the purposes of that Act, the data controller is Veitch Cooper Limited, a company registered in Scotland under company number 481213 whose registered office is at Alloa Business Centre, Whins Road, Alloa FK10 3SA. The nominated representative is Catherine Cooper, whose principal place of business is Alloa Business Centre, Whins Road, Alloa FK10 3SA.

We will not e-mail you in the future for marketing purposes unless you have given us your consent. Any consent which you give to us for marketing purposes will apply to marketing communications issued not only by Veitch Cooper Ltd, but also by our affiliated consultants.

We will always give you the chance to unsubscribe from any marketing email.

The type of information we will collect about you may include your name, address, phone number and email address.

You may give us information by filling in forms on our website or by corresponding with us by phone or e-mail. You will provide information to us when you register to use our website, subscribe to any update service, search for a product, place an order, participate in social media functions or enter a competition or promotion.

We also collect technical information relating to your use of our website (including the IP address used to connect to the internet) and to your experience using our website (including the full URL clickstream to, through and from our site, download errors, methods used to browse away from each page and any phone number used to call our customer service number). In basic terms, we will collect as much information about your use of our website as we possibly can. In our experience, this is the best way of improving the experience of visitors to the website. Oh, and just because other websites don't tell you that they do this, doesn't mean that they don't!

Technical information can be collected using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening, if you wish. The information collected in this way can be used to identify you unless you modify your browser settings.

We will never collect sensitive information about you without your explicit consent. Sensitive information includes information relating to your health and religion. We will use our reasonable endeavours to ensure that any information which we do hold will be accurate and up to date.

You can make a formal 'data subject access request' under the Data Protection Act 1998 to access the information we hold about you. Any data subject access request may be subject to a fee of £10 to meet our costs. However, we want to make it as easy as possible for you to find out what information we hold about you, so you can check the information that we hold by simply sending us an email. If you find any inaccuracies we will delete or correct them promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. We won't transfer your information outside the European Economic Area without your consent.

Please be aware that the transmission of information via the internet is not completely secure. Any transmission of your data to our website is at your own risk.

Our website may, from time to time, contain carefully chosen links to the sites of third parties. If you follow a link to any of these sites, please note that these sites will have their own privacy policies and that we do not accept any liability for these sites. Please check these policies before you submit any personal data to these sites.

Please check back frequently to see any updates or changes to the privacy policy.

If you have any questions/comments about privacy, please get in touch.

cookies - what are they?

A cookie is a small text file that is stored on your device when you visit a website. Using cookies helps us to provide you with a good experience when you browse our website. By continuing to browse the website, you agree to our use of cookies.

Some cookies are deleted when you close down your browser. Others remain on your device until they expire or you delete them from your cache. These enable us to remember things about you as a returning visitor.

For more information about cookies, please visit Alternatively, you can search the internet for other independent information on cookies.

cookies - how we use them

We use cookies to:

  • remember your preferences; and
  • customise the website to be more relevant to you.

Additionally, we use 'analytics' cookies to help us make our website better by telling us what users like and don't like.

You can disable cookies completely by changing your browser settings; however some areas of our website will not be accessible or may not function properly. You can also delete cookies relating to our website, but if you do so we will not remember things about you.

Finally, please note that third parties (including providers of external services like web traffic analysis services) may also use cookies. Google also places and reads cookies on the browsers of users of our website (and may also use web beacons and similar technologies) to collect information relevant to the Google Certified Shops Programme. We have no control over these third parties.

Terms of Use

our content

The content on our website is provided for general information only. It is not intended to (and does not) amount to advice on which you should rely. Although we make reasonable efforts to update the information on our website, we make no representations, promises or guarantees that the content on our website is accurate, complete or up-to-date.

We may update our website at any time. Despite our best efforts, some of the content on our website may be out of date at any given time, and we are under no obligation to update it.

intellectual property rights

We are the owner of (or have the right to use) all intellectual property rights in our website. Of course, our website also refers to many intellectual property rights owned by others

Our website and the material published on it are protected by trade mark laws, copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us and/or the other people who own that content. If you would like to use any part of the content on our website for commercial purposes, please get in touch. Our status as authors of our website must always be acknowledged.

If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must destroy any copies you have made.

We always investigate taking formal legal action against those who infringe our intellectual property rights.

limitations on our liability to you

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it.

We will not be liable to any user for any loss or damage, whether in contract, tort, breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our website.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment due to your use of our website or your downloading of any content on it.

We assume no responsibility for the content of websites linked on our website. Such links do not constitute approval by us of linked websites. We will not be liable for any loss or damage that may arise from your use of them.


We do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your information technology in order to access our website. You should always use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, Trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.

You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or otherwise.

By breaching these rules, you commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate fully with them. In the event of such a breach, your right to use our website will cease.

linking to our website and to other sites

You may link to our website, provided you do so in a way that is fair and legal, is not defamatory and does not take advantage of our reputation. Our website must not be framed on any other site.

Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

changes to this policy

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.

applicable law

If you are a consumer, please note that these terms of use, their subject matter and formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction to hear disputes relating to these terms of use and your use of our website. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (including any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

contact us

If you have any questions, comments or concerns, including if you would like to make any use of our website in a way which is not approved by these terms of use, please do not hesitate to get in touch.

Acceptable Use


This acceptable use policy sets out the terms between you and us under which you may access our website at (our website). This acceptable use policy applies to all visitors to our website.

Your use of our website means that you accept, and agree to abide by, all the policies in this policy.

just don't misbehave

You may use our website only for lawful purposes. You may not use our website:

  • if that is in any way that breaches any law or regulation;
  • in any way that is fraudulent;
  • in order to harm others in any way;
  • to communicate any material which does not comply with our content standards (see below);
  • to transmit any unsolicited advertising material; or
  • to knowingly transmit any viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, malware, adware or any other harmful programs or similar computer code designed to breach security or to adversely affect the operation of any computer software or hardware.

You also agree:

  • not to reproduce, duplicate, copy or re-sell any part of our website in contravention of the provisions of our terms of website use (which can be found above.
  • not to interfere with, damage or disrupt any part of our website, equipment or network on which our website is stored; or software used in the provision of our website.

interactive features

We do not currently offer any interactive features on our website (interactive features). However, we may choose in the future to include features which allow you to provide comments in relation to the service which we sell (product comments) and about the level of service which we provide (service feedback), to participate in our blog (blog comments) and to chat in real time with our team (live chat). If that is the case, then please note the following provisions:

The product comments, service feedback and blog comments interactive features allow you to provide material which will be published on our website. Service feedback and blog comments are automatically accepted for publication but may then be moderated by a human if they are offensive or inappropriate. Product comments are moderated by a human before they are published. The live chat interactive feature will never result in material which you provide being published.

We will do our best to consider any possible risks for users posed by third parties when they use any interactive feature, and we will decide in each case whether it is appropriate to use moderation of the relevant feature (including what kind of moderation to use). We are, however, under no obligation to monitor or to moderate any interactive feature, and we expressly exclude our liability for any loss or damage arising from the use of any interactive feature by a user in contravention of our terms of website use.

The use of any interactive feature by a minor is not permitted.

interactive features content standards

These content standards apply to any and all material which you contribute to our website using our interactive features (contributions).

You must comply with the spirit and the letter of these standards when compiling contributions.

Contributions must:

  • be accurate (where they state facts);
  • be genuinely held (where they state opinions); and
  • comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • be defamatory;
  • be obscene, sexually explicit, hateful or intended to incite disgust, offense, violence or illegal activity;
  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or any other protected characteristic;
  • infringe any intellectual property rights;
  • be repetitive or duplicative (whether in substance or form) of any previous contribution which you have made (whether or not that contribution was published);
  • be made in breach of any legal duty, such as a duty of confidentiality;
  • invade another's privacy;
  • be likely to harass, embarrass or alarm any person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • give the impression that they emanate from us;
  • advocate, promote or assist any unlawful act such as computer misuse; or
  • be intended to interfere with the aggregate ratings given to any particular product or service or to mislead or to deceive us or users of our website.

breach of this policy

We will determine whether there has been a breach of this acceptable use policy. When we consider that a breach has occurred, we may take any action we deem appropriate, including:

  • withdrawing your right to use our website;
  • removing anything uploaded by you to our website;
  • taking legal proceedings against you; and
  • disclosing information to the authorities.

As the operator of a website with interactive features, we face potential liability in respect of your contributions under the Defamation Act 2013 and The Defamation (Operators of Websites) Regulations 2013. This legislation means that, if a valid complaint is made to us about any contribution made by you which we publish on our website, we must either contact you or remove your contribution from our website. By providing your contact details whenever you make a contribution, you will have the opportunity to defend any comments which you make and limit the scope for them simply being removed. More information is available on our blog, here.

We exclude liability for actions taken by us in response to breaches of this acceptable use policy.

changes to this policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.